NobelBiz

MARCH 23, 2022

And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. You are aware that technology will be critical in 2022 and beyond for the industry. And that without a good review of your contact center technology, your company will not be able to grow.

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

NOVEMBER 13, 2023

As businesses prioritize customer satisfaction, understanding the nuances of measuring Customer Experience Return on Investment (CX ROI) has emerged as a strategic imperative. The capacity to measure and quantify the return on investment (ROI) of CX initiatives is critical for businesses to thrive.

ROI 111

ROI Net Promoter Score Measurement Customer Experience 111

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. However, running an efficient and effective contact center requires more than just hiring skilled agents and investing in advanced technologies.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

MAY 25, 2023

Goldmine, which launched in 1990, was the first kind of software to combine contact information, calendaring, sales data, and marketing automation into one platform. In 2013, the CDP Institute was founded to help educate marketers about the technology and its benefits. Since then, the CDP market has grown rapidly.

Call Center 98

Call Center Software Data Contact Center 98

NobelBiz

JULY 10, 2023

By leveraging advanced algorithms and machine learning, AI enables predictive analytics, enhanced personalization, and automated workflows. With AI’s advanced capabilities, call centers can analyze vast amounts of data, predict customer preferences, and deliver personalized interactions that resonate with potential customers.

Contact Center 40

Contact Center Call Center Industry Chatbots 40

NobelBiz

FEBRUARY 14, 2023

CRM strategies involve using technology to store and analyze customer data and automate and streamline sales and marketing processes. In a contact center, facilitate managing the large volume of daily customer interactions by using essential CRM strategies.

Contact Center 52

Contact Center CRM Measurement Strategy 52

NobelBiz

APRIL 25, 2023

Companies must take concrete measures like automation, technology-driven service delivery models, and right-sizing staff numbers. As we will see, reexamining their operational processes and investing in new-generation technologies can enable contact centers to streamline operations and reduce costs while improving customer experience.

Call Center 52

Call Center Contact Center Strategy Average Handle Time 52