Talkdesk

JANUARY 13, 2020

Ensure the Bot Is a Reflection of Your Brand. Most will agree that chatbots should not be used at the expense of a delightful user experience. That’s why using a chatbot built on Natural Language Processing (NLP) is critical. This platform helps your bot be — well — a better bot. Impressive!

Contact Center 67

Contact Center Chatbots Metrics eBook 67

NobelBiz

OCTOBER 2, 2023

In the domain of contact centers, the paramount focus lies in ensuring streamlined and effective communication with clients. When approached from a contact center perspective, these systems not only manage and monitor customer inquiries but also harmonize the operational flow, thereby optimizing customer experience.

System 105

System Contact Center Contact Center Software Social Media 105

NobelBiz

NOVEMBER 6, 2023

In today’s fast-paced digital environment, intelligent automation has become a powerful force, propelling change within call centers across the globe. Contact centers serve as the lifeblood of customer service for countless businesses, and the integration of intelligent automation holds the key to unlocking their full potential.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

FEBRUARY 27, 2023

In our sphere, a successful contact center is defined by its ability to manage customer interactions and meet their needs, while also operating in an efficient and cost-effective manner. To become a successful contact center, managers should pay exhaustive attention to four aspects, the first of which is a well trained workforce.

Contact Center 52

Contact Center Self Service Wait Times Metrics 52

CX Accelerator

JUNE 8, 2020

In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Make no mistake.

Survey 345

Survey Social Media Contact Center Call Recording 345

CX Accelerator

JUNE 8, 2020

In contact centers, where calls are traditionally recorded, there’s a ton of voice of customer insight readily available — one only needs to take the time to listen. That’s why the ability to transcribe them and search keywords, phrases, and sentiment with ,, speech analytics can be so powerful. Make no mistake.

Survey 182

Survey Social Media Contact Center Call Recording 182

Pointillist

NOVEMBER 18, 2021

Product leaders prioritize user experience and rely on product analytics tools to determine which initiatives will improve key metrics like adoption, usage, satisfaction and more. Product Analytics Platforms Fall Short. Or utilize another product like a diagnostic bot to address an issue with your product?

Customer Journeys 45

Customer Journeys Self Service Customer Experience How To 45

SurveySensum

DECEMBER 28, 2020

Be it app reviews, a contact center, or a touchpoint service. . Also, it is not only just one team that analyses the data and makes use of it, but it helps the client success team, the contact center team, or the product team. And chatbot is helping companies even before COVID. I’ll give you an example.

Voice of Customer 98

Voice of Customer B2C Chatbots Social Media 98

Comm100

FEBRUARY 6, 2018

Comm100’s Enterprise-ready edition offers all this, plus advanced chat allocation, powerful queue management tools, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation, 24/7 chat volume reports and more. Free Download] Live Chat Benchmark Report 2018.

Software 105

Software Customer Engagement Engagement Omni-Channel 105