ShepHyken

DECEMBER 21, 2020

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. Airline Customer Service Improved In 2020. Nothing fancy here. Here’s Why.

Customer Service 155

Customer Service Airlines Tips Customer Service Strategies 155

ShepHyken

MAY 22, 2017

was at the heart of driving employee loyalty and retention. My Comment: If you want to keep your best employees and have them engage with your customers, then maybe you need to give them a little CRAP! 7 Powerful Customer Service Phone Tips by Pascal van Opzeeland. — caring, respect, appreciation and praise.

Customer Service 82

Customer Service Airlines Self Service Tips 82

ShepHyken

JUNE 17, 2018

4 Unexpected Tips That Will Make Your Brand Stand Out by Pia Silva. Forbes) Collected here are four brand tips that are essential to developing a brand that gets noticed, remembered, and shared and doesn’t just blend in with the competition. Four tips that will make your brand stand out. My Comment: I love this article.

Customer Service 83

Customer Service Airlines Tips Retail 83

ShepHyken

JUNE 5, 2017

Each week I read a number of customer service and experience articles from various online resources. 11 Tips to Save Your Retail Business From Extinction by Anne Pilon. This article has a number of tips that are focused on retail, but also includes information that is relevant for B2B types of businesses.

Airlines 74

Airlines Customer Service Retail Telecommunications 74

ShepHyken

APRIL 6, 2020

Improve customer loyalty and retention by focusing on relationships by Sarah Olson. Zendesk) Read on for customer retention strategies and tips to build long-term relationships that improve your customer loyalty. My Comment: I’ve always preached that there are two types of loyalty programs.

Customer Service 76

Customer Service Loyalty Airlines Loyalty Programs 76

ShepHyken

JUNE 20, 2016

Here are three great companies, Amazon, Southwest Airlines and TD Bank (I wouldn’t have guessed this last one), that are relentless when it comes to being customer focused. The author shares nine specific tactics and strategies that these companies excel at to achieve customer centricity. That is a big promise to make.

Customer Service 78

Customer Service Loyalty Programs Customer Centricity Chatbots 78

ShepHyken

JANUARY 30, 2017

Southwest’s Communications Chief Shares Her Top 3 Crisis Management Tips by Social Media Today. My Comment: Southwest airlines continues to shine bright in the airline industry with their relentless focus on their customers. Keep these in mind the next time a customer service crisis occurs.

Customer Service 48

Customer Service Airlines Social Media Software 48