Are You Winning on Purpose?—The Creator of the “Net Promoter” Tells Us How!
Beyond Philosophy
DECEMBER 10, 2021
Soon after that, I founded my global Customer Experience consultancy, Beyond Philosophy. The Speaker was New York Times Best-Selling Author Fred Reichheld , inventor of the Net Promoter Score ® (NPS). He says that any time you link a survey-based score to someone’s career or compensation, bad things happen.
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