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3 Emerging Ecommerce Trends to Keep an Eye on in 2021

Oracle

The ‘Shop’ tab, or a similar shopping option, is poised to make its way across many more apps throughout 2021 as social commerce becomes a new battlefield for online sellers seeking to reach a fresh customer base. billion to be spent on AI by global retailers by the end of the year.

Ecommerce 102
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How using data analytics in private equity can better inform portfolio strategies in a downturn

West Monroe

Find opportunities for cost-cutting Data analysis can also shed light on customer-facing processes that can be automated or streamlined using a low-touch, digital-first approach, (e.g., online chat bots or streamlined movable apps.) billion by 2027. billion in 2022 to $7.3

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How to Deliver Outstanding Customer Experience Using Cognitive Solutions

LiveChat

This new venture will enable businesses to gain intelligence in real-time , have a single view of consumers across channels, segment customers based on their purchase history, demographics etc, and roll out targeted offers to a wider set of buyers. Billion by 2027. Eliminate errors ? Increase efficiency ?