Oracle

JANUARY 27, 2021

Ecommerce has assumed an even larger role over the past year as the effects of the global pandemic have pushed almost every customer-facing business into the online world. With this in mind, it’s not surprising that 2021 promises to be a pivotal year for ecommerce. billion to be spent on AI by global retailers by the end of the year.

Ecommerce 102

Ecommerce Trends Retail Social Media 102

West Monroe

JANUARY 25, 2023

Find opportunities for cost-cutting Data analysis can also shed light on customer-facing processes that can be automated or streamlined using a low-touch, digital-first approach, (e.g., online chat bots or streamlined movable apps.) billion by 2027. billion in 2022 to $7.3

Analytics 52

Analytics Data Strategy Chatbots 52

LiveChat

JULY 24, 2018

This new venture will enable businesses to gain intelligence in real-time , have a single view of consumers across channels, segment customers based on their purchase history, demographics etc, and roll out targeted offers to a wider set of buyers. A lesser probability of customer annoyance ? Customer segmentation ?

Customer Experience 28

Customer Experience How To Multi-Channel Social Media 28