CSM Magazine

JANUARY 5, 2022

The quality of your customer service plays a pivotal role in making or breaking your brand. The good news is technology is helping brands meet this challenge with Artificial Intelligence (AI). . As per Hubspot’s research, about 93% of customers return to brands with outstanding customer service. Revolutionary Chatbots.

Trends 52

Trends Customer Service Chatbots Multi-Channel 52

SurveySparrow

DECEMBER 11, 2020

You see, when you invest in advertising and show up in front of your customers during a crisis, they’ll remember your brand. This will create a positive, kind, empathic brand image in front of your customers. Several brands may think their customers are not interested to see their advertising during a slowdown.

Advertising 52

Advertising Strategy Chatbots Social Media 52

SurveySparrow

NOVEMBER 9, 2020

billion by 2027. Chatbots: Chatbots are the perfect tool to enhance user engagement, collect feedback, and provide employee support 24×7. More than 50% of companies will implement chatbots by 2022, according to News Daily. You can even customize these reports using your brand’s logo, colour, and fonts.

Software 59

Software Tools Management Employee Engagement 59

LiveChat

JULY 24, 2018

They have the power to evangelize and grow your brand organically to the next level. Brands need to rethink ways to win customers and create better connections with them. By harnessing the power of cognitive technologies, companies can generate valuable connections with customers. Billion by 2027. billion by 2023.

Customer Experience 28

Customer Experience How To Multi-Channel Social Media 28