West Monroe

OCTOBER 19, 2023

trillion by 2026—representing a 57% increase from 2023. But by 2030, they expect digital operations to deliver tangible benefits in the form of speed and flexibility, customer satisfaction, and financial returns. ” What’s more, 20% expect investments in artificial intelligence (AI) to increase by at least 50%.

ROI 52

ROI Technology Strategy Return on Investment 52

AWS Machine Learning

APRIL 6, 2023

In this post, we demonstrate how NXP, an industry leader in the semiconductor sector, collaborated with the AWS Machine Learning Solutions Lab (MLSL) to use ML techniques to optimize the allocation of the NXP research and development (R&D) budget to maximize their long-term return on investment (ROI).

Sales 81

Sales Training Metrics ROI 81

West Monroe

JUNE 26, 2023

Companies need to pay attention, be agile, and listen as to never lose sight of the fundamentals of customer wants and needs. Overall, investments and capitalizing on digital advantages in my opinion will be the driver of growth and return on investments in the future. Now, in 2023, Southwest has committed to spending $1.3

Trends 52

Trends B2C Innovation Return on Investment 52

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Lumoa

SEPTEMBER 11, 2023

The customer is a mysterious creature. Deciphering the wants and needs of your customers is essential for sustainable, long-term success. For a company to grow, it needs to convert one-off customers into regular patrons. In customer experience, as with any other business endeavor, failure to plan is planning to fail.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208