Qualities to Look for When Building Your Customer Service Team


The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. Customer Service Customer Experience Culture Support

Millennials in the Workforce

QuestionPro Audience

Bank tellers work with customers to receive and pay out money, and maintain transaction records. from 2016 to 2026. by 2026. The majority of millennials graduated from school during the Great Recession (2008), and encountered a harshly competitive workforce.

Global Customer Self-Service Software Market Is Booming With an Annual Growth Rate of 18.4%

Answer Dash

The global customer self-service market is booming, with a compound annual growth rate (CAGR) of 18.4%. Self-service is taking over and becoming a key player in the customer service market, and both companies and consumers should take notice. in the forecast period of 2019 to 2026.


North Highland

Driver shortages are currently estimated to exceed 50,000 drivers nationally, and the gap is expected to swell to 175,000 drivers by 2026. With freight demand expected to increase beyond 2023 , carriers will feel pressure to pass along cost increases to their customers, compelling companies to make tough decisions regarding the future of their distribution networks.