TechSee
MARCH 7, 2022
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?
Lumoa
JUNE 23, 2021
Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.
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CSM Magazine
FEBRUARY 4, 2022
Chatbots and virtual assistants are at the epicenter of the customer service revolution. Brands need to demonstrate their value and support across the whole buyer journey, focusing more on the experience than the sale. And it’s clear that customers are open to these emerging technologies to help make that happen.
Avaya
JUNE 24, 2019
Digital transformation is about creating experiences that matter, but what does this look like within the contact center? Effortless self-service, agent augmentation, interaction insights, smart pairing…nowhere close to what one vendor alone offers today. What’s driving this move to an ecosystem approach?
Playvox
SEPTEMBER 1, 2021
Focused on serving the needs of customers, helping them solve problems, teaching them how to use products, and answering their questions, customer service agents are central to business growth and effective operations. The Future of Customer Service Channels is Now. Every day, more than 2.5
Forrester's Customer Insights
JULY 29, 2020
The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.
Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. These factors are megatrends that require contact centers to greatly improve the employee experience in order to become an employer of choice. Employee Experience.
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