SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Let’s answer this question!

Retail 52

Retail Survey Tools Customer Experience 52

SurveySensum

JULY 13, 2023

For example, you can launch a CES survey to measure the ease of your customers with the payment process. – Request a Demo Now the question is which survey should you launch at which touchpoint in both Digital Retail Customer Journey and In-Store Retail Customer Journey. Let’s answer this question!

Retail 52

Retail Survey Tools Customer Experience 52

BirdEye

APRIL 17, 2023

Recent statistics reveal the subscription economy will be a trillion-dollar economy by 2025. With a good product and exceptional customer service, businesses can make sure that customers stay longer. The first step to developing an ideal marketing strategy is to know your customers and their journey.

Customer Retention 98

Customer Retention Consumers Strategy Tips 98

West Monroe

APRIL 27, 2022

In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. What’s more, these buyers have increasingly high expectations: Recent Salesforce research found that 72% of today’s B2B buyers expect a similar experience on a B2B site as they receive on a consumer website.

Software 52

Software e-support Multi-Channel Industry 52

West Monroe

APRIL 27, 2022

In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. What’s more, these buyers have increasingly high expectations: Recent Salesforce research found that 72% of today’s B2B buyers expect a similar experience on a B2B site as they receive on a consumer website.

Software 52

Software e-support Multi-Channel Industry 52

Currency Alliance

FEBRUARY 10, 2020

It also rewards customers with points for participating in product reviews – providing valuable feedback data – and the opportunity for customers to earn on non-purchase touchpoints. Increased share of wallet, customer engagement, better insight, and lower cost of customer retention should be your reward.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52