Playvox
JANUARY 13, 2022
If your contact center is planning for the future, be sure to make employee experience and getting the right technology in place top priorities. We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. Technology always needs focus.
Lumoa
JUNE 23, 2021
In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.
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Comm100
NOVEMBER 15, 2022
This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. Traditional contact centers severely limit the level of personalization that agents can offer.
CX University
JANUARY 15, 2020
In fact, snacking sales are predicted to grow 5% to exceed $600 billion by 2025, which points to how millennials are changing the game when it comes to CX. Previously it would generate as much as 13 emails per month to one customer with little relevancy, resulting in large-scale expenditure with little ROI. Ecommerce/Technology.
TechSee
NOVEMBER 19, 2019
According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness. The move toward conversational platforms. These new platforms are projected to deliver annual savings of $8 billion by 2022.
Comm100
NOVEMBER 13, 2022
Fast forward to 2025 and it’s predicted to be worth over $580 million. Find out how much money a chatbot could save your organization with our Chatbot ROI Calculator. Generates substantial ROI through lower service costs. A Comprehensive Guide to Chatbot Software. When built well, chatbot software reduces support costs.
TechSee
FEBRUARY 5, 2019
ROI is fundamental, as C-suite executives at leading service providers demand measurable returns from their outlay. Answering the pressing need for ROI, the do it yourself approach – powered by intelligent virtual assistants – will continue to deflect the need for human interaction, delivering huge cost savings.
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