Lumoa

JUNE 23, 2021

In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers. According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Comm100

NOVEMBER 15, 2022

This blog will cover the key reasons why contact centres are adopting a digital-first strategy to meet their customers’ ever-evolving service expectations, and what this means for the future of contact center solution providers. With an AI chatbot in place, customers receive instant responses at any time of the day.

Strategy 131

Strategy Omni-Channel Contact Center Chatbots 131

Comm100

NOVEMBER 13, 2022

A Comprehensive Guide to Chatbot Software. In 2020, the North America chatbot software market was valued at $182 million. Fast forward to 2025 and it’s predicted to be worth over $580 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization.

Chatbots 130

Chatbots Software Self Service Wait Times 130

TechSee

NOVEMBER 19, 2019

Conversational AI platforms – better known as chatbots – have become the go-to technology for automating and scaling simple customer episodes. According to Gartner, by 2025, 30% of major enterprises will be utilizing conversational platforms for both customer service interactions and to improve employee effectiveness.

Self Service 19

Self Service Insurance Effort Score Customer Journeys 19