TechSee

NOVEMBER 6, 2018

Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . John tries his best to describe to the customer service rep which lights are flashing and how it is affecting his Internet service.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

West Monroe

JANUARY 25, 2022

At the heart of the industry, though, financial services has always been about close, personal relationships between experienced bankers and decades-loyal customers. One need only look to the continued expansion of chatbot AI solutions and endless scripted questions when trying to use phone-based customer services lines.

Banking 52

Banking Financial Trends Multi-Channel 52

SurveySensum

NOVEMBER 7, 2023

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? What is Mobile Customer Experience?

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.

Video 141

Video Contact Center Financial Call Flow 141

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. When designed well, this approach creates a well-oiled revenue generation engine that uses data to understand customers better, deliver a better customer experience, and respond faster to changing needs and conditions.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. When designed well, this approach creates a well-oiled revenue generation engine that uses data to understand customers better, deliver a better customer experience, and respond faster to changing needs and conditions.

Strategy 52

Strategy Management Sales Government 52

West Monroe

NOVEMBER 13, 2022

Having functional silos also limits effectiveness, agility, and competitive advantage. When designed well, this approach creates a well-oiled revenue generation engine that uses data to understand customers better, deliver a better customer experience, and respond faster to changing needs and conditions.

Strategy 52

Strategy Management Sales Government 52