TechSee

NOVEMBER 27, 2018

AR is expected to grow into an $80 billion market by 2025, with Google forecasting that hundreds of millions of mobile devices will support AR capabilities in the coming years. This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Field service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

TechSee

JUNE 25, 2019

A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. A Tata Consultancy Services survey found that 31.7% Customer-facing AI technologies. billion worldwide by 2025, with a CAGR of 22.9

Technology 122

Technology Customer Service Contact Center Gamification 122

TechSee

NOVEMBER 6, 2018

Augmented Reality remote assistance takes this concept further by using AR and streaming videos to link the contact center and headquarters to the customer’s home or the field where the work is being performed, enabling agents to remotely solve hardware issues – seamlessly bridging the physical and virtual worlds.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104

TechSee

DECEMBER 27, 2018

The technology is being adopted quickly, with Goldman Sachs predicting that AR will be an $80B market by 2025. According to a recent TechSee survey , 31% of DIY consumers reported having to give up mid-process and contact a customer service agent for assistance after failing to self-install successfully.

Retail 84

Retail Chatbots Consumers Video 84

NobelBiz

MAY 22, 2023

These might include reducing costs, improving customer service, or facilitating remote work. It allows for internal communication between departments and external communication with customers and stakeholders. billion by 2025 at a Compound Annual Growth Rate (CAGR) of 11.6% What features do you wish you had?

System 52

System Contact Center Call Center Communication 52