TechSee

FEBRUARY 1, 2021

According to Gartner, the number of CSPs investing in artificial intelligence (AI) technologies for improving their infrastructure planning, operation, and products will rise from 30% in 2020 to 70% in 2025. billion by 2025, a CAGR of 21.9% from 2020-2025. Robotic process automation (RPA).

Trends 107

Trends Industry Telecommunications Chatbots 107

Kustomer

AUGUST 24, 2022

By 2025 it is predicted that 376.4 When measuring average handle time, and ensuring that your brand conversations make it through the noise, email may not always be the smartest choice. While consumers report checking their emails most frequently, chronic inbox fatigue can oftentimes hinder business conversations.

Communication 97

Communication Data Self Service Average Handle Time 97

Playvox

DECEMBER 16, 2021

As the fastest-growing group of individuals in companies, Millennials will make up 75 percent of the workforce by 2025. Improving results – Reduce average handle time and increase CSAT. The belief that effort drives and fosters competence will inspire your employees to work harder on their targets and goals.

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79

TechSee

JUNE 25, 2019

billion worldwide by 2025, with a CAGR of 22.9 Success lies in full transparency and comprehensive reporting that ensures a fair competition, which can be based on any activity tracked by the platform, such as resolved cases, average handle times, or timesheet submissions. Face and voice recognition. Process improvements.

Technology 122

Technology Customer Service Contact Center Gamification 122