The Future of Customer Communication Is Messaging. Here’s What the Data Says.
Kustomer
AUGUST 24, 2022
During the early days of the pandemic, the digitization of customer interactions accelerated by three to four years, with three times as many companies saying 80% of their customer interactions were now digital in nature. By 2025 it is predicted that 376.4 And this speed of change shows no signs of slowing.
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