TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Contact Center Gamification 122

Kustomer

AUGUST 24, 2022

By 2025 it is predicted that 376.4 When measuring average handle time, and ensuring that your brand conversations make it through the noise, email may not always be the smartest choice. Currently 50% of customer service agents’ time is spent searching for information and performing repetitive, manual tasks.

Communication 97

Communication Data Self Service Average Handle Time 97

TechSee

FEBRUARY 1, 2021

According to Gartner, the number of CSPs investing in artificial intelligence (AI) technologies for improving their infrastructure planning, operation, and products will rise from 30% in 2020 to 70% in 2025. billion by 2025, a CAGR of 21.9% from 2020-2025. Robotic process automation (RPA).

Trends 107

Trends Industry Telecommunications Chatbots 107

Playvox

DECEMBER 16, 2021

Whether in sales, customer service, or collections, ensuring that your employees are motivated and engaged should be a key focus. Contact centers are using a wide range of new strategies to ensure their customer service representatives are engaged – encouraging them to offer a world-class customer experience to clients.

Gamification 79

Gamification Contact Center Average Handle Time Employee Engagement 79