Remove 2023 Remove Customer Service Training Remove Employee Experience Remove Loyalty
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Top 5 Customer Service & CX Articles for Week of October 30, 2023

ShepHyken

Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: I’m a fan of rewards and loyalty programs for a reason.

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Top 5 Customer Service & CX Articles for Week of December 4, 2023

ShepHyken

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. Used the right way, it may even help you create more tailored and personalized customer experiences! Does no one want to see change?

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Top 5 Customer Service & CX Articles for the Week of July 17, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. 5 Factors That Make for a Great Employee Experience by Tiffani Bova (Harvard Business Review) Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience.

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Top 5 Customer Service & CX Articles for Week of October 2, 2023

ShepHyken

Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other. There is nothing wrong with that! is an excellent way to do so.

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Top 5 Customer Service & CX Articles for Week of August 5, 2024

ShepHyken

How to Build a Customer Experience Strategy to Boost Your Marketing Campaign by BBP Media (BBP Media) Connecting with your customers can be done in many ways, with businesses investing a lot of time and money into it. billion was spent on digital advertising in 2023 alone. In fact, £29.6 And not only my own!)

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5 Top Customer Service Articles of the Week 12-5-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. An updated loyalty program can help keep you connected to customers. Here are my top five picks from last week.

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Top 5 Customer Service & CX Articles for the Week of May 1, 2023

ShepHyken

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. My Comment: Another one of my favorite topics is customer loyalty.