BlueOcean

DECEMBER 13, 2022

If, for example, you’re a member of Nordstrom’s loyalty program, Nordy Club, you’re among a group of customers who are likely to spend three to five times more than non-members, and are consequently driving two-thirds of Nordstrom’s sales. A team of passionate, empowered agents can affect your loyalty program’s ROI.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Kerry Bodine

NOVEMBER 28, 2022

Now through Friday, December 9, 2022: Save $1000 on lifetime access to our Journey Mapping Master Class & Toolkit , the industry’s only solution to combine the expert instruction and ready-to-use tools you need to create effective journey maps. Use code CYBER500 at checkout. Save $200 on six months of group coaching.

Training 24

Training Customer Journeys Sales Course 24

Quadient

JULY 25, 2022

Mon, 07/25/2022 - 20:45. Current state journey map example (Insurance prospect): Learn how your prospects experience your company by mapping their current touchpoints to a sale and identifying reasons for drop off. During virtual CX workshops, Hilti’s CX team discovered and formalized pain points. j.shah-thiel. Introduction.

Customer Journeys 52

Customer Journeys Examples Touchpoint Case Study 52

BirdEye

MARCH 24, 2023

Table of contents Business development defined Differences between business development and sales Business development versus sales development Differences between business development and marketing What does a business development manager do? In 2022, the average cost per click was $0.97.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

NobelBiz

APRIL 18, 2023

The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. You can learn more about call center gamification in this workshop episode.

Contact Center 52

Contact Center Call Center Management Gamification 52

Gainsight

JULY 7, 2021

And in February 2021, we hosted our first fully digital Gainsight Sales Kickoff. Pulse 2022? What would be the long-term ROI of virtual events when it came to brand awareness, pipeline and bookings? It Depends… Pulse 2022 will be back at Moscone next August. Suddenly we had to ask… W as this the new normal?

Social Media 45

Social Media Conference NPS Customer Success 45