Interactions
AUGUST 29, 2022
Virtual agents have come a long way. Customer loyalty is driven by better customer experiences. Secondly, we can expect the future of enterprise virtual assistants to expand capabilities for greater benefits to the business and the customer (and the agents). But what’s next? Here’s what we found out. .
CSM Magazine
DECEMBER 14, 2021
AI-powered personalization helps organizations to boost consumer engagement, loyalty, revenue and gain a more complete understanding of their customers – all in real-time. With that in mind, below are some of the ways you can expect artificial intelligence to shape customer service in 2022 and beyond. Faster Response Times.
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Interactions
JUNE 2, 2022
Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. Without the right Intelligent Virtual Agent (IVA) in place, the summer volume spike could result in long hold times and even more guest frustration. Maintaining loyalty and rewards programs .
Lumoa
NOVEMBER 30, 2022
Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. Another great idea to explore is offering a digital sales agent that is voice-enabled. …” to a returning customer.
CSM Magazine
JANUARY 22, 2024
Customer service is a crucial aspect of any business, as it can affect customer satisfaction, retention, and loyalty. billion in 2022 and is expected to grow at a compound annual growth rate (CAGR) of 13.7% According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15
TechSee
MARCH 7, 2022
Offering the relevant and accessible support channel is a key driver to enhancing customer experience, loyalty, and retention. Empowering customers with seamless self-service is a clear path to customer loyalty. Reducing the burden of call volume for simple, repetitive tasks gives agents more time to resolve complex customer issues.
BlueOcean
JANUARY 9, 2018
Password resets, changed addresses, parts ordering, status updates, appointment setting, and more are straightforward calls that can easily be addressed by virtual agents or chatbots. IBM reports that by 2022, businesses will save approximately $8 billion annually, up from the $20 million dollars saved in 2017.
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