Inbenta

JANUARY 17, 2022

9 Customer Service Trends for 2022. Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. So, what must customer service teams be prepared for in 2022?

Self Service 98

Self Service Trends Customer Service Chatbots 98

TechSee

MARCH 7, 2022

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 . What is Customer Self Service?

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. Download our CX trends ebook today and unpack the tips and tricks that can transform your organization.

Trends 84

Trends Self Service Customer Experience e-support 84

Playvox

MAY 24, 2023

But don’t forget your ultimate goal for tracking workforce management metrics: creating the best possible environment in which to address customer issues and boost customer satisfaction. Measuring the metrics will ensure you are set up to meet — or, better yet, exceed — customer expectations. Invaluable.

Call Center 52

Call Center Metrics Measurement Contact Center 52

Playvox

JUNE 22, 2023

Ultimately delivering outstanding customer experiences should be a strategic business priority for organizations if it isn’t already. Make sure customers know they are anonymous and consider a real-time incentive (e.g., Keep surveys short and set customer expectations ahead of time. Why do metrics matter?

Call Center 52

Call Center Metrics Contact Center Net Promoter Score 52

Think Customers

DECEMBER 13, 2021

Fast forward to 2022—successful brands who continue to grow, innovate, and advance in the digital space need to answer the question: Are we sticking to the human side of the experience? Are we keeping our CX vows to customers and employees? Modern customer expectations call for true omnichannel customer experiences.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

NobelBiz

FEBRUARY 22, 2023

Adapting to these expectations might be difficult for a small firm since they don’t have the right people or resources to handle these interactions. As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. This is especially true in today’s market.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52