CX Accelerator

JULY 1, 2020

As a consumer, I was forced to change the way I interact with businesses. Knowing this fact, companies have increasingly shopped for cloud solutions. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner.

Contact Center 266

Contact Center Call Center Call Center Solutions Roadmap 266

CX Accelerator

JULY 1, 2020

As a consumer, I was forced to change the way I interact with businesses. Knowing this fact, companies have increasingly shopped for cloud solutions. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner.

Contact Center 182

Contact Center Call Center Call Center Solutions Roadmap 182

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

TechSee

NOVEMBER 27, 2018

AR has emerged as an innovative tool that allows enterprises an almost unlimited opportunity to interact with consumers on their mobile devices. This has proven to be especially beneficial in the areas of field service, contact centers and self-service. . Contact Centers. Field service.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

VDS

JULY 20, 2020

As a consumer, I was forced to change the way I interact with businesses. Knowing this fact, companies have increasingly shopped for cloud solutions. However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret not changing sooner.

Contact Center 52

Contact Center Call Center Call Center Solutions Roadmap 52

NobelBiz

MAY 22, 2023

According to Aberdeen Group , 90% of contact centers that switched to the cloud did so for financial flexibility. Cloud telephony typically includes VoIP as a fundamental component but goes beyond voice calls. In summary, VoIP specifically refers to the technology of transmitting voice calls over IP networks.

System 52

System Contact Center Call Center Communication 52

TechSee

DECEMBER 27, 2018

AR – the ability to overlay and share physical objects, spaces and images on mobile devices – enables customers to interact three-dimensionally with physical objects or their surroundings, creating a connected and immersive visual experience.

Retail 84

Retail Chatbots Consumers Video 84