ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. 3 Ways to Build Fierce Brand Loyalty by Sue Bevan Baggott and Jennifer Scheehle. Fast Company) In the past year, 47.8

Customer Service 70

Customer Service Hospitality e-support eBook 70

Retently

APRIL 5, 2024

Retailers who understand and strategically use an omnichannel approach are more likely to build strong, lasting relationships with their customers. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Strategy Customer Experience 78

Lithium

JUNE 7, 2022

Resource Round-up | Khoros Roadmap 2022 | Q2 This post outlines "now available" features mentioned for each Khoros product and helpful resources. 4 ways user-generated content can transform your social media strategy Does your brand’s social media strategy need an upgrade? Read on to find out to tap into your brand's UGC goldmine.

Self Service 10

Self Service Social Media Roadmap Gamification 10

SurveySparrow

SEPTEMBER 16, 2022

Global reward catalog : Achiever’s rewards can be redeemed in 150+ countries, with products from 2,500 brands from around the world in 27+ languages. Company swag distribution : Ship branded promotional items to employees on-demand. That wraps up our list of the top Bonusly alternatives you need to check out in 2022.

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

NobelBiz

FEBRUARY 22, 2023

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales.

Contact Center 52

Contact Center Contact Center Software Call Center Multi-Channel 52

NobelBiz

FEBRUARY 21, 2022

As the contact center industry shifts towards becoming more dynamic after the pandemic, customer expectations are different. 2022 is a perfect opportunity to look at some warning signs that you’re not getting the best results from your call center technologies. And here are the telltales.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52