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December Atlas Highlights 2022

Lithium

Event recap: Forrester CX NA Conference 2022 Recapping the emerging trends in one event shows the level of care and understanding Khoros strives to deliver to our customers and, by extension, your current and future customers. Khoros Marketing Release Notes, October 2022. Deep listening and insights lead the way this year. Publishing.

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Hello Future of CX – Next steps for the HappyOrNot Solution

Happy or Not

Customers are returning to on-site experiences and spending more on goods such as home equipment due to the decrease in travel. . A glimpse of our future roadmap. More flexibility, more integration and better omnichannel capabilities are therefore going to be the driving forces when building our solution for 2022 and beyond.

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Principal Financial Group uses AWS Post Call Analytics solution to extract omnichannel customer insights

AWS Machine Learning

Principal is conducting enterprise-scale near-real-time analytics to deliver a seamless and hyper-personalized omnichannel customer experience on their mission to make financial security accessible for all. The CCI Post-Call Analytics (PCA) solution is part of CCI solutions suite and fit many of the identified requirements.

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Real-time analysis of customer sentiment using AWS

AWS Machine Learning

This can support product roadmap discussions and prioritizations. As of October 2022, you can use targeted sentiment to identify the sentiment associated with specific entities mentioned in text documents. Outside of work, Varad enjoys creative writing, watching movies with family and friends, and traveling. Solution overview.

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October Atlas Highlights

Lithium

Khoros Innovate On-demand + Roadmap Resource Roundup Our latest roadmap aims to help you break down information silos and fragmented systems. 2022 Khoros Kudos Awards Winners and Runner-Ups We announced the Kudos Awards Winners and Runner-Ups at Khoros Innovate last week. Khoros Innovate On-demand + Roadmap Resource Roundup.

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Drumroll, Please … Announcing Our 2023 GameChanger Awardees 

Gainsight

Can you believe it’s been an entire year since the 2022 GameChanger Awards ? Alteryx provides the leading analytics automation platform. SAP Concur As the world’s leading brand in travel, expense, and invoice management, SAP Concur continues to lead the sector in digital strategy. to over 4.5