ShepHyken

JANUARY 11, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to Measure Your Customer Experience Maturity by Sharon Florentine. How to Foster Customer Loyalty in a Digital Age by Bryan Osorio. Here are my top five picks from last week.

Social Media 94

Social Media Customer Service Guidelines Loyalty 94

ShepHyken

AUGUST 16, 2021

For example, how hard is it to answer the phone (quickly)? That’s the first tip in a list of 16 tips (actually there’s more) to deliver better customer service. How to Scale Customer Success Without Losing the Human Touch by Tyler Holmes. Top Customer Experience Keynote Speakers for 2021 by Michelle Joyce.

Customer Service 91

Customer Service Social Media Tips Multi-Channel 91

ShepHyken

JUNE 28, 2021

America’s Best Customer Service Companies by Newsweek. Newsweek) Newsweek has again partnered with respected global data research firm Statista to identify the stores that consistently provide the Best Customer Service 2021. Here is an excellent one by Ricardo Saltz Gulko about reducing customer complexity.

Customer Service 143

Customer Service Government Customer Service Training Loyalty 143

ShepHyken

OCTOBER 3, 2023

Whoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man arrested for pointing an AK-47 at an employee at a pizza shop in Knoxville, Tennessee. The short version of the story is this. It is this: The customer is NOT always right. …

Customer Service Training 153

Customer Service Training Training Customers Customer Service 153

ShepHyken

NOVEMBER 15, 2021

If you’ve struggled with how to measure, or “evaluate” your customer service, here are some ideas to give you some clarity. Customer Experience Metrics: The Top 5 Ranked by Dan Gingiss. We just recently presented a program together on how to get the C-Suite to invest in customer service and CX.

Customer Service 73

Customer Service Metrics Social Media Retail 73

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. Follow on Twitter: @Hyken.

Customer Service 80

Customer Service Customer Retention Tips Brands 80

ShepHyken

DECEMBER 6, 2021

This excellent article will show you how marketing and CX belong together, and specifically, how content marketing is part of CX. How to Improve Employee Retention by Zoe Leibling. The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67