2021 Abandon Rate Contact Center Technology 
Playvox
NOVEMBER 1, 2022
If your contact center is like most, you probably have a robust set of guidelines that document your procedures, detail your standards, and outline how employees should handle various situations. But one thing many contact centers are missing is a remote work company policy. What Is A Remote Work Policy?
Playvox
OCTOBER 19, 2021
If you’re a contact center professional, you’re probably feeling the pain of agent staffing shortages. unemployment rate was 5.4% in July 2021 , higher than pre-pandemic levels, yet the news is full of stories about businesses of all sizes across industries having difficulty finding employees. Over and over.
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TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. With a career spanning over 20 years, Eric has an extensive amount of experience in Contact Center and 3rd party and onshore vendor management.
Talkdesk
SEPTEMBER 8, 2020
Open enrollment is typically among the busiest times of the year for healthcare plan providers as the volume of consumer calls to the contact center increases significantly. During last year’s open enrollment period, the Center for Medicare and Medicaid Services (CMS) reported more than 5.78
ViiBE Blog
JANUARY 19, 2022
It is also about the communication and coordination with teammates which used to happen at the contact center of the office premises. Charles Street 20 August 2021 Remote operations Benefits of using a remote support software Charles Street 3 August 2021 Technology What is CRM integration and why is it useful?
NobelBiz
FEBRUARY 22, 2023
Changes are also brought about by new technology. Contact channels are proliferating. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
NobelBiz
FEBRUARY 22, 2023
Changes are also brought about by new technology. Contact channels are proliferating. We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In 2021, 67 % of businesses want to focus on customer experience, up from only 36 % in 2010!
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