Lumoa

SEPTEMBER 30, 2022

It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. A great chatbot interaction can actually improve the way your customers see your brand 72% of the time. . By now, the importance of delivering a superb customer experience in banking is crystal clear.

Banking 236

Banking Customer Experience Self Service Financial 236

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I do and that brand for me is IKEA. The same goes for the brand’s online store. Allow customers to interact with your brand where, when, and how they want.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Do you have a favorite brand that you love to shop from even if you have absolutely no shopping requirements but go there just for the experience? Because I do and that brand for me is IKEA. The same goes for the brand’s online store. Allow customers to interact with your brand where, when, and how they want.

Retail 52

Retail Strategy Customer Experience Sports 52

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service Net Promoter Score CRM e-support 52

BirdEye

OCTOBER 16, 2020

If the pandemic has taught credit unions anything, it’s that marketing isn’t just about brand stewardship anymore. With human-to-human interactions hampered, credit unions had to quickly shift to incorporate multiple touchpoints across different channels to retain and serve members. And at the heart of it all? Pivot or perish.

Technology 98

Technology Marketing Banking Financial 98

GlowTouch

OCTOBER 25, 2021

Numerous touchpoints assist shoppers in decision-making, including product reviews, details, recommendations, price comparisons, and 24/7 availability. In 2020, 40% of shoppers opted to seek their holiday merchandise early to avoid supplies running out or overloaded checkout lines. High Foot Traffic in Retail Outlets Expected.

Social Media 52

Social Media Retail Abandon Rate Consumers 52

Pointillist

FEBRUARY 19, 2018

“By 2020, 85% of customer interactions will be managed without a human” – Gartner. Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. Integrating with these touchpoints is the key to in-the-moment engagement. By Will Thiel.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111