Bold360
APRIL 15, 2021
Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Even before the pandemic, customers preferred the convenience of digital-first service provision. Give customers (self-service) options.
Totango
MARCH 21, 2019
The Top Customer Success Team Goals. Every phase of the customer journey can potentially generate results. With an emphasis on nurturing lifetime customer value , those results are measured in terms of usage rates, customer engagement , customer satisfaction, and customer trust.
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BlueOcean
OCTOBER 4, 2021
Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. Engaging Your Frontline Agents. Keeping subscribers engaged (and loyal) requires equally engaged agents.
BlueOcean
OCTOBER 4, 2021
Exploring Customer Care in the Subscription Economy. The pandemic only accelerated the growth of the subscription economy, which has seen an incredible 437% growth since 2012—and a 66% increase from 2019 to 2020. Engaging Your Frontline Agents. Keeping subscribers engaged (and loyal) requires equally engaged agents.
SurveySensum
JULY 14, 2020
Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Kristina Evey
JULY 5, 2018
It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. In 2019, it’s expected to nearly triple to $8.3 Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. in 2014, $3.7 in 2014, $3.7
Kristina Evey
JULY 5, 2018
It’s 2018 now… that means that 89% of companies are aware of CX, what it is, and are trying to use it as the tipping point to gain customers. In 2019, it’s expected to nearly triple to $8.3 Back in 2015, customer relationships were ranked =THIRD of top challenges for CEOs, stated by AMA in 2016. in 2014, $3.7 in 2014, $3.7
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