ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 73

Customer Success Self Service Chief Customer Officer Trends 73

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

Kustomer

AUGUST 23, 2021

At the height of COVID-19, e-commerce saw 10 years of growth in just 90 days, with a whopping 84% of consumers moving their shopping online. We know that CX has become a top differentiator online , and brands that invest in a better customer experience are seeing the greatest returns. Take Indigo for example.

Interaction 98

Interaction Brands e-support Self Service 98

Grade.us

JANUARY 12, 2021

As of Q3 2019 , Yelp: 38 million average monthly mobile app unique users. Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. Yelp released several business page upgrades in 2019.

Advertising 35

Advertising How To Social Media Connections 35

Grade.us

JANUARY 7, 2020

As of Q3 2019 , Yelp: 38 million average monthly mobile app unique users. Northwestern University's Spiegel Research Center analyzed 57,000 reviews from anonymous consumers and 65,000 reviews from verified buyers of more than 13,500 unique products in diverse categories. Goal tracking via Yelp. Yelp is a local search behemoth.

Advertising 51

Advertising How To Hotels Social Media 51

Circular Edge

MAY 10, 2022

Executives are generally focused on outcomes — using information to achieve objectives, like increasing efficiency, reducing costs and responding to changing consumer needs or market conditions. Although there are costs that come with purchasing and deploying ERP software, it often delivers a quick return on investment.

Resources 52

Resources System Software Financial 52

NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. Consistent user experience : The “unified” part of UCaaS provides consumers with a uniform experience across tools and apps.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52