TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Contact Center Gamification 122

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Virtual Agents can interact with customers via text (chatbots, SMS, or email) or intelligent voice automation (IVA). Customers and Business Leaders Win with Virtual Agents, Too.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

UJET

DECEMBER 10, 2020

And there’s a very simple way to unlock each of your customer service agent’s full potential—give them a rock-star number two player. Virtual Agents can interact with customers via text (chatbots, SMS, or email) or intelligent voice automation (IVA). Customers and Business Leaders Win with Virtual Agents, Too.

Virtual Agent 72

Virtual Agent Customer Service Self Service Average Handle Time 72

TechSee

OCTOBER 31, 2018

Using AI, telecoms can implement self-service capabilities that instruct customers how to install and operate their own devices. Vodafone introduced its new chatbot?—? TOBi to handle a range of customer service-type questions. Robotic process automation (RPA).

Industry 100

Industry Telecommunications Trends Self Service 100

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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. Published on: January 09, 2019. Here Anne-Merete Jensen, Senior Business Consultant, outlines how Eptica can bring down Average Handling Times , while improving the experience for customers.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Bold360

JANUARY 10, 2019

So here we are, 2019. I’ve already provided my overall predictions around AI in 2019 , but another area I think we’ll see a dramatic shift away from the status quo is in how customer service teams work overall and, fundamentally, how they approach and grow in their careers. But not always successfully.

Chatbots 49

Chatbots Customer Service Self Service Average Handle Time 49