Top 3 CX trends banks need to be aware of in 2022
Interactions
DECEMBER 2, 2021
Read on to understand the top 3 CX trends you need to be aware of in 2022 to stay ahead of the game. Deloitte found in 2019 that customer satisfaction with contact centers went hand in hand with overall happiness towards financial institutions, and Covid has likely exasperated this trend further. Speak like a human. Personalization.
Let's personalize your content