Lumoa

FEBRUARY 6, 2018

What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Now, luckily for everyone and especially the customers, more and more brands put more and more effort into developing its customer experience. How to overcome those challenges?

Customer Experience 324

Customer Experience Customer Centricity Self Service Culture 324

Confirmit

JULY 8, 2019

Company Pulse is gathering business intelligence for organizational change and increased employee performance - working smarter and cost reductions. Company Pulse Index™ gathers feedback to map employee work patterns behavior, including the use of time, time thieves, digitization and the way office space works.

Company 40

Company Analysis Innovation Employee Engagement 40

ShepHyken

MARCH 23, 2018

Impact: Employees with an emotional connection to their work are more productive. Recent findings in the Global Leadership Forecast 2018 found that companies that connected purpose to their mission statement outperformed other companies in their market by 42%. They had greater employee engagement and more loyal customers.

Communication 82

Communication Leadership Airlines Social Media 82

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. In my opinion, three things that are essential for CX include: Restoring trust – 2017 has seen more examples of organizations continuing to fail to meet basic customer expectations.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Confirmit

MARCH 6, 2019

Yes, do share response rates – they’re a great indicator of engagement. It’s about those richer insights, not endless feedback collection. Our judges are experts in Customer Experience and Employee Engagement. Or check out what our 2018 winners did as inspiration. Think beyond the CX team.

Tips 40

Tips Multi-Channel NPS Survey 40