UJET

FEBRUARY 15, 2018

In 2017, we saw some of today's biggest companies face major customer support challenges, most of which could have been avoided had they implemented the right technologies and processes.

Poor Customer Service 77

Poor Customer Service Customer Retention Customers Technology 77

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Customer Guru

JUNE 19, 2018

The leaders of Starbucks , the world’s favorite coffeehouse chain, have often encouraged their customers to consider the outlets to be a “third place” – a place where people spend their time outside of homes and offices: a perfect hangout spot. Melissa DePino (@missydepino) 12 April 2018.

Policies 89

Policies Video Poor Customer Service Customer Retention 89

TeamSupport

APRIL 26, 2019

Customer service is a concept that can mean many things to different businesses. At the heart of it all however, serving the customer is what keeps a business running. Data from customer service software coupled with the wider market, including from competitors, can be used to optimize customer service processes.

Competitive Advantage 55

Competitive Advantage Customer Service Self Service How To 55

Ann Michaels and Associates

OCTOBER 17, 2019

In a world where one day you’re in and the next day you’re out, you would expect companies to be doing everything they can to attract new customers and retain those who are loyal. The essence of good customer service is forming a relationship with customers – a relationship that the individual customer feels that he would like to pursue.

Customer Service 45

Customer Service Poor Customer Service Study Customers 45

ProProfs Chat

DECEMBER 12, 2019

what customers want, . The best way to do this is by reading customer retention statistics, and that’s what we have carefully curated in this blog. Here are 50+ customer retention stats that’ll give you insight into a customer’s mind. Why Customers Leave? what they don’t want, . PwC ) Tweet This.

Customer Retention 88

Customer Retention Loyalty Programs Social Media Loyalty 88

Thematic

MARCH 27, 2019

Because repeat customers lead to higher profits for your business as they are associated with higher sales. As a matter of fact, according to the Harvard Business Report , only a 5% increase in your customer retention rates, enhances a 25% to 95% rise in your business profits. Poor Customer Service.

Feedback 54

Feedback Study Poor Customer Service Case Study 54