Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? April 2018 CX Events and Conferences. Customer Contact East: A Frost & Sullivan Executive MindXchange. April 8 – 11, 2018. Oracle Modern Customer Experience. April 10 – 12, 2018. Oracle Industry Connect.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

Oracle

JULY 16, 2019

Customer Relationship Management Conference (CRMC) 2019. Four Seasons Hotel; Las Vegas, NV. —. JW Marriott Hotel; Phoenix, AZ. IMCI Contact Center Connections. Chief Customer Officer Exchange. Field Service Connect. Mobile Connect 2019. Rosen Centre Hotel; Orlando, FL. MarTech. —.

Conference 40

Conference Customer Experience Hotels Chief Customer Officer 40

Second to None

MARCH 30, 2018

You can access the article by clicking here , or by reading below: This piece was originally published by AdWeek on March 30, 2018: “In 1997, I was flying out to San Jose, Calif., When I arrived at my hotel room, I was speechless. But it’s their customers—their very pissed-off customers—who are doing the marketing for them.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Barry Dalton is a Customer Experience strategy and CX technology leader with accomplishments in designing and implementing strategy and technology architecture across Marketing, Sales & Service with a particular industry focus on Consumer Products, Pharmaceuticals, Retail, and Technology. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

John Paul

JULY 26, 2018

Look-alike technology is being used to predict what customers will like based on requests completed by similar profiles, which helps proactively assist brand new customers in a way that simulates a long history of dedicated 1:1 service. Connected Devices & Smart-Home Assistants.

Technology 45

Technology Hospitality Hotels Loyalty 45

SurveySensum

JULY 14, 2020

Sarah Sargent is a highly accomplished & inspiring Customer Service & Customer Experience Director at Radian Group where she is reinvigorating CX in social housing. She has carved a successful career in both customer service and CX leadership across Financial Services and Telcos.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132