ShepHyken

SEPTEMBER 3, 2018

(Wealth Management) Operations and service departments are frequently categorized as cost centers, but studies show that when delivered correctly, they can be drivers of revenue. Dina Dwyer shares how one of the franchisees of the Dwyer Group, Aire Serv, came to the rescue of a customer in need. Chatbots Are Killing Customer Service.

Customer Service 79

Customer Service Hospitality Chatbots Hotels 79

ShepHyken

OCTOBER 25, 2021

(No Jitter) Many customers still prefer email and voice channels for customer service requests over chatbots. My Comment: How do customers prefer to reach out to you for help and support? Many companies are trying to move the initial contact to chatbots. billion market of 2018.

Customer Service 144

Customer Service Loyalty Programs Chatbots Loyalty 144

ShepHyken

APRIL 9, 2018

How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. My Comment: Chatbots are getting really good. Used the right way, chatbots and AI improve the customer experience. Even smaller companies can use chatbots to improve their customer experience. Follow on Twitter: @Hyken.

Net Promoter Score 88

Net Promoter Score Loyalty Programs Customer Service Chatbots 88

ShepHyken

JANUARY 22, 2018

10 Customer Experience Mistakes You Need to Avoid in 2018 by Ronak Meghani. Incorporating a chatbot? How to put the customer first by Jay Baer. MarTech) bots can cut costs, but columnist Jay Baer says before you jump on the chat bandwagon, you need to make sure you’re putting the customer first.

Customer Service 90

Customer Service Chatbots Wireless Airlines 90

ShepHyken

JANUARY 7, 2019

” Beyond Chatbots: How Artificial Intelligence Can Humanize the Customer Experience by Dan Gingiss. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com.

Customer Service 99

Customer Service Contact Center Tips Chatbots 99

ShepHyken

MARCH 5, 2018

Customer Service Chatbots Help Reduce Product Returns by Lisa Kosan. SearchCRM) In previous years, Azumi Mobile was overwhelmed with customer calls after the holiday season as users attempted to return smartphones. This year, chatbots helped address that issue. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

FEBRUARY 19, 2018

(The C Suite UK) It’s no secret that providing a quality customer experience (CX) is now – and has been for several years – an important factor for modern businesses. When Customer Service Automation Goes Off the Rails by Don Fluckinger. But if they frustrate customers, what’s the actual implementation cost?

Self Service 81

Self Service Customer Service Social Media Customer Service Training 81