2018 CEM Customer Experience Management Feedback 
CloudCherry
DECEMBER 1, 2018
A CEM platform is nothing without a little help from its friends. And we at CloudCherry say this as a full-featured CEM platform ourselves. Businesses collect and store a lot of customer data during normal operations, but it’s stored across multiple teams, systems, and servers. There are better ways to understand your customers.
CloudCherry
NOVEMBER 13, 2018
A CEM platform is nothing without a little help from its friends. And we at CloudCherry say this as a full-featured CEM platform ourselves. Businesses collect and store a lot of customer data during normal operations, but it’s stored across multiple teams, systems, and servers. There are better ways to understand your customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PeopleMetrics
MAY 24, 2018
After months of brainstorms , meetings, late nights and deadlines, I am thrilled to announce that my first book, Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold , will be available for purchase on Amazon starting Tuesday June 19th, 2018. Bruce Temkin , Managing Partner, Temkin Group. A book for CX leaders.
Experience Investigators by 360Connext
OCTOBER 9, 2019
. “Joe here runs our customer experience program.” Leaders honestly believed that the collection of customer feedback WAS a customer experience program. Focusing on the Customer Experience Management platform, not how it’s used. What does that look like, exactly?
PeopleMetrics
FEBRUARY 2, 2018
The 40 Lessons That Turn Customer Feedback Into Gold. I was inspired to write this book because of another great book that most of you have probably heard of - Outside In: The Power of Putting Customers at the Center of Your Business by Forrester. Measuring customer experience is critical to we do here at PeopleMetrics.
PeopleMetrics
FEBRUARY 12, 2018
The 40 Lessons That Turn Customer Feedback into Gold. Look out for more CX Secrets videos soon, and the book release in early 2018! Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. Sean holds a Ph.D.
Wootric CX Blog
JUNE 13, 2019
But, when it comes down to it, you still aren’t exactly sure if your efforts are paying off for the customer—or for your business. Don’t worry, you’re not alone: According to a 2018 report from CustomerThink , only 30% of brands report experiencing enhanced differentiation or any other tangible benefit from their CX-related initiatives.
Expert insights. Personalized for you.
186 
Let's personalize your content