TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. Immerse technologies provide the ability to interact and communicate with the virtual environment. Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

Interactions

JULY 2, 2020

Agencies are reliant on live agents to drive revenue meaning that hiring, retaining, and training agents to keep pace with the changing market is a top priority. Digital transformation is poised to restructure how and when an organization interacts with a customer in the digital-first age.

Virtual Agent 77

Virtual Agent Contact Center Financial Consumers 77

TechSee

MARCH 13, 2018

In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Smart machines will benefit from more context and data to learn from and reference in their interactions with humans.

Customer Service 95

Customer Service Chatbots Virtual Agent How To 95

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Contact Center

Call Experts

MAY 8, 2019

Chatbots or virtual agents can address a wide range of features and questions to provide relevant analysis and efficient protocol. Design advanced, skill-based rules to manage customer interactions that change depending on real-time situations. When do medical centers need professional contact center support?

Customer Experience 65

Customer Experience Call Center Contact Center Conference 65

Interactions

JULY 2, 2020

Agencies are reliant on live agents to drive revenue meaning that hiring, retaining, and training agents to keep pace with the changing market is a top priority. Digital transformation is poised to restructure how and when an organization interacts with a customer in the digital-first age.

Virtual Agent 62

Virtual Agent Contact Center Financial Consumers 62