GetFeedback
AUGUST 14, 2019
To give you a window into how the industries fared on this metric, here are the top 10 industries based on their scores for 2018. In other words, when expectations change, so will the perceived quality and perceived value. Customers change: E xisting customers leave, and new ones come along. It’s not a quick fix.
Storyminers
JULY 7, 2020
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of ‘one thing changes one time’. 1 Deepen your customer profile.
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Storyminers
JANUARY 24, 2017
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” 2: Serve before you sell.
Avaya
MAY 23, 2017
Businesses must ensure customers are placed with the right resource at the right time, whether it’s in a contact center or non-contact center environment. The key is being able to openly share customer data across all teams, processes and customer touchpoints.
Kitewheel
AUGUST 14, 2020
While pleasing the consumer is not a new concept, expectations for companies have grown and changed over the years. How can you know if your customer experience is up to par? Well, according to a 2018 survey, only 49% of US consumers believe that companies provide a better customer experience.
Storyminers
JANUARY 24, 2017
After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. 2017 won’t be a year of “one thing changes one time.” 2: Serve before you sell.
Esteban Kolsky
FEBRUARY 15, 2018
This one is not going anywhere for a while, but there are other trends (rise of automation, use of AI and advanced analytics, the discovery of better use for different tools) that will change the adoption rate and the customer service solution in the coming decade. 2018-2020 customer service investment priorities.
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