Lumoa

OCTOBER 31, 2018

As more industries continue to be disrupted by smaller, more agile, niche specialists who are better able to meet the needs and expectations of customers, larger, legacy businesses are at serious risk of losing relevance with their customers and potentially ceasing to exist. Three words: voice of customer.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Second to None

JANUARY 22, 2019

Its response was acquiring TeleSign in the spring 2017. This enables its customers to add features for their customers without having to build backend infrastructure and interfaces. .” ” Second To None empowers customer-centric brands to deliver consistent, intentional and authentic consumer experiences.

Telecommunications 48

Telecommunications Effort Score Voice of Customer B2C 48

CX Journey

OCTOBER 11, 2017

It appeared on their blog on March 24, 2017. There's a lot of talk about improving the customer experience. And there's a lot of talk about using surveys to listen to customers so that we know where we need to improve the experience. Image courtesy of Pixabay I originally wrote today's post for CallidusCloudCX.

Survey 118

Survey Feedback Touchpoint Customer Experience 118

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. . “It’s every contact the customer has with your people, your product, and the way it is delivered. Voice of Customer should be involved in a systematic process of customer experience development in your company.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

COPC

NOVEMBER 13, 2019

Q: Where does the Shouqi customer service centre fit in the management of end-to-end customer experience, and how do you manage and improve? Driving improvements of products and operations from the core of the company with the voice of customer is the main responsibility of the customer service centre.

Customer Satisfaction 8

Customer Satisfaction Voice of Customer Conference Consulting 8

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. It’s every contact the customer has with your people, your product and the way it is delivered. Voice of customer is not only about how to gather the customers’ feedback, but how to analyse and most importantly, act on the feedback.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. It’s every contact the customer has with your people, your product and the way it is delivered. Voice of customer is not only about how to gather the customers’ feedback, but how to analyse and most importantly, act on the feedback.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160