5 Top Customer Service Articles For the Week of December 18, 2017
ShepHyken
DECEMBER 18, 2017
The author has an interesting twist and discusses the move from a customer journey map to a customer experience map. The focus is on both the acquisition of a new customer as well as the retention of that customer. The Customer Experience Effect: A Look at We Learned in 2017 and What’s Ahead by Liliana Petrova.
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