2017 Chief Customer Officer Course Innovation 
BlueOcean
JANUARY 9, 2018
Artificial intelligence in the contact center is one significant piece of the puzzle that is omni-channel customer service. With integration between live chat, video chat, SMS, web forums, email, social, self-serve apps, and, of course, voice, the omni-channel experience must be seamless. How Will AI Impact Customer Experience?
Customer Alignment
MARCH 2, 2018
the number of Chief Customer Officers across all industries increased from 14 in 2014 to 90 in 2017; half of those roles were created in the last 15 months. months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council.
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ShepHyken
DECEMBER 26, 2016
The Hidden Costs of Poor Internal Customer Service By Joanne Wortman. Integrify) Of course, every business understands the need to maintain a high commitment to providing excellent customer service. Oddly enough, some businesses still ignore the hidden costs of poor internal customer service.
Helen Dewdney
SEPTEMBER 4, 2018
In March 2017 Helen attended the Retail Week conference to run a workshop Whilst there she attended a seminar where John Allan, chair of the Tesco board, made remarks about white men becoming an endangered species. Interviewing the new Tesco Chief Customer Officer. Later in 2017 Helen had a Tesco insect in raspberries!
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.
Storyminers
JULY 6, 2020
He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.
SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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