2016 Customer Voice Customers ROI 
ClearAction
MAY 18, 2017
5 Radical Changes to VoC of the Future for ROI Maturity optimizecx. What’s the greatest challenge Voice of the Customer (VoC) managers face? What matters most is driving customer experience excellence. That’s the purpose of VoC. All of the other efforts in the list above are means toward this end.
CloudCherry
JANUARY 22, 2020
As with any business solution, it’s not uncommon for companies to feel trapped by their voice of the customer (VoC) vendor once they’ve already implemented VoC tools and attempted to put them into practice. According to the Forrester report, many VoC programs are still immature and face common challenges: Not Listening to Customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Journey
MAY 3, 2016
This is a modified version of that post, which appeared on their blog on March 30, 2016. The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes.
Confirmit
MARCH 6, 2017
There are lots of reasons to enter – from industry recognition, to rewarding your dedicated employees to having a shiny new trophy to display to new customers and partners. Focus on demonstrating what you’ve done to turn the Voice of the Customer into genuine action. Why should I enter the ACE Awards? Definitely!
ClearAction
OCTOBER 25, 2018
Customer-Centric Marketing: Step-Up Performance Lynn Hunsaker. Customer-centric marketing is necessary, yet far from sufficient — from customers’ and investors’ perspectives. Typical roles adopting customer-centric marketing are in the marcom area: digital, content, automation, intelligence, retention, advertising.
Expert insights. Personalized for you.
54 
Let's personalize your content