2016 Customer Experience Employee Engagement Gamification 
Verint
FEBRUARY 10, 2016
Everyone is looking for a competitive advantage in 2016. While a good bit of the discussion focuses on the customer experience—and it should—providing tools for success to the people who speak daily with your customers should be front and center as well.
Verint
AUGUST 17, 2017
At the end of 2016, I conducted 20 interviews with customer service professionals who were members of the National Association of Call Centers (NACC). The responses were remarkably similar—18 of the 20 customer service professionals I interviewed voiced their concern over what can be broadly categorized as employee engagement.
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Natalie Petouhof
FEBRUARY 28, 2016
announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. Why Is It Important to Balance Cost, Quality and Customer Service? Is the performance of employees consistent across time?
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. They have not only brought new perspectives on the table but have redefined the customer experience exceptionally!
LiveChat
SEPTEMBER 21, 2018
The shopping experience starts even before you even set foot in a store. In 2017 , customers spent $108 billion online during the holiday season, 14.7 percent more than in 2016 ! Today, I’ll focus on managing customer service during the holidays and providing live chat support. Aaaah, the holiday season. Why live chat?
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