Tricia Morris

JANUARY 4, 2016

A new year brings resolutions to change or improve in ways that matter, and for brands and organizations, customer service is always a key focus. I don’t think that this endeavor will be completed in 2016, but those who have bought in to the importance of service will look to: 1. Why Will This Have an Impact in 2016? “A

Trends 40

Trends Customer Service Chief Customer Officer Self Service 40

Tricia Morris

DECEMBER 18, 2015

Jeanne Bliss: Chief Customer Officer Author and CXPA Co-founder. Sumair Dutta: The Service Council Chief Customer Officer and Former Aberdeen Customer Experience Analyst. Annette Franz: Certified Customer Experience Professional, CX Journey Author and CXPA Board Member.

Trends 40

Trends Chief Customer Officer Customer Service eBook 40

Tricia Morris

JANUARY 25, 2016

It’s no wonder more and more customers began trying to self-serve first. Notes speaker and New York Times bestselling customer service author Shep Hyken in Microsoft’s 10 Customer Service Trends to Watch in 2016 , “Self-service is trending strong. Trends to Watch in 2016. What were their answers?

Self Service 40

Self Service Trends Customer Service Chief Customer Officer 40

Alida

MARCH 10, 2017

In fact, customer needs should come before the demands of shareholders. Twitter, according to Solis, demonstrates what happens when you ignore customers. Instead, in 2016, the company launched live-streaming and “Moments” —features that were low on users’ wish lists. Twitter lost its way and CX suffered,” says Solis.

Customer Experience 196

Customer Experience Net Promoter Score Effort Score Chief Customer Officer 196

Quadient

SEPTEMBER 16, 2022

This one: Customer Journey Mapping: A brand's GPS to loyalty and advocacy was written back in 2016 by Laurent Ghio, Quadient’s first Certified Customer Experience Professional. Be sure to download your complimentary copy of the Wave ™ report and join us on our journey to best-in-class CJM. Scott Draeger.

Customer Journeys 52

Customer Journeys Social Media Roadmap Software 52

Comm100

MARCH 8, 2017

Follow Martins on Twitter to see why he was named one of The Huffington Post’s Top 100 Customer Service Management Experts. Jeanne Bliss is the Founder and President of CustomerBliss , and the Co-Founder of The Customer Experience Professionals Association. Download Now. Jeanne Bliss. JeanneBliss. Andrew Neff.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0

Tricia Morris

MARCH 14, 2016

—————————. Want to Learn More About Customer Service & Retention? Read 10 Customer Service Trends to Watch in 2016. We’ve also asked what organizations can do immediately to improve customer service. What were their answers?

Chief Customer Officer 40

Chief Customer Officer eBook Poor Customer Service Report 40