4 reasons why customer experience programs fail (and how to avoid them)
Alida
MARCH 10, 2017
According to an Accenture-commissioned study by Forrester Consulting, only seven percent of business leaders think that their company’s shopping experience exceeds customer expectations. According to Forrester , a one percent increase in CX scores can translate up to $100 million in annual revenue. CX is a huge business opportunity.
Let's personalize your content