COPC
FEBRUARY 4, 2016
Key features of the COPC CX Standard, Release 6.0 , include: Expands proven contact center guidelines to address all key customer touchpoints including those delivered digitally. Introduces specific guidelines and measurements for both “assisted” (live agent) and “unassisted” (digital) channels. The post COPC Inc.
Eptica
JULY 29, 2016
Date: Friday, July 29, 2016 The importance of the Knowledge Manager to customer service success. Published on: July 29, 2016. Establish best practice A Knowledge Manager needs to act as a center of excellence on the subject by defining, collecting and disseminating best practice across the company. Share this page on: Tweet.
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Eptica
FEBRUARY 9, 2016
Date: Tuesday, February 9, 2016 Using email customer service to build emotional engagement. Published on: February 09, 2016. Despite the growth of other digital channels, such as social media and chat, it continues to thrive – 69% of people still want to contact companies through email , according to Forrester.
TechSee
JULY 20, 2021
These scheduling challenges are further exacerbated when the medical device is located in a remote location, far from the manufacturer’s service base, or when safety guidelines – related to COVID-19 or otherwise – do not allow technicians to enter the wards where the equipment is housed. Need for better customer service with medical devices
Talkdesk
JUNE 24, 2016
Our founders entered the contest from their home country of Portugal and subsequently found themselves on a plane to the United States, winning a MacBook Air and embarking on the journey to becoming the leading cloud-based contact center software in the world. Nineteen teams participated in this year’s hackathon.
Stella Connect
JANUARY 4, 2022
And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) Keep it simple.
Eptica
DECEMBER 14, 2016
Date: Wednesday, December 14, 2016 Delivering the benefits of customer service outsourcing. Published on: December 14, 2016. According to the Everest Group, nearly a quarter of contact center activities across the globe are outsourced, meaning the market is worth $75-78 billion every year. Share this page on: Tweet.
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