2016 Contact Center Gamification Trends 
Natalie Petouhof
FEBRUARY 28, 2016
announced substantial enhancements to its Verint Workforce Optimization ™ software designed to help contact center, back-office and branch operations better manage the performance of employees and operations. How do peer comparisons map and trend? What Does Gamification Have To Do With Performance? Verint ® Systems Inc.
Stella Connect
JANUARY 4, 2022
And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. Address trending or anticipated customer inquiries. Coaching Customer Service Agents for Individual Growth. “A
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Stella Connect
APRIL 17, 2018
These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization. Address trending or anticipated customer inquiries. According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.)
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. These best practices will not only produce better results on the contact center floor, but they’ll help you bring far more value to your organization.
SurveySensum
JULY 14, 2020
She was named one of the 2018 ‘7 Influential Women in Customer Success’ by Gainsight, one of the top 2018, 2017, and 2016 CS influencers & strategists by Mindtouch and received a Stevies Award for Customer Service in 2016. She is a trusted industry voice for guidance on emerging contact center channels and technologies.
Expert insights. Personalized for you.
40 
Let's personalize your content