Lumoa

JUNE 23, 2021

While the proliferation of handheld devices has a lot to do with the inflated expectations of customers, it is also natural. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

Calabrio

JANUARY 12, 2020

That’s because—in only two years—Jenny has been a driving force behind several massive initiatives that have helped mold Calabrio into the leading workforce optimization (WFO) software company it is today. Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model.

Financial 130

Financial Exercises Software Contact Center 130

Calabrio

NOVEMBER 8, 2019

That’s because—in only two years—Jenny has been a driving force behind several massive initiatives that have helped mold Calabrio into the leading workforce optimization (WFO) software company it is today. Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model.

Financial 100

Financial Exercises Software Contact Center 100

Calabrio

NOVEMBER 7, 2019

That’s because—in only two years—Jenny has been a driving force behind several massive initiatives that have helped mold Calabrio into the leading workforce optimization (WFO) software company it is today. Jenny helped accelerate Calabrio’s hyper-growth mode while rapidly transitioning it to a Software-as-a-Service (SaaS) business model.

Financial 100

Financial Exercises Software Contact Center 100

NobelBiz

JUNE 29, 2021

These touchpoints are prioritized for analysis since they are a useful source of data for assessing the client journey and it works as follows: The Key role of Contact Centers The increased focus on digital channels and new communication technology allows for new methods to engage with clients.

Customer Journeys 52

Customer Journeys Customer Experience Contact Center Omni-Channel 52

Eptica

JANUARY 20, 2016

Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Published on: January 20, 2016. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? Will all of these predictions come to pass in 2016?

Self Service 48

Self Service Customer Service CRM Contact Center 48

Kustomer

JUNE 27, 2022

A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Feel free to explore at your own pace, starting with our table of contents: What Are the Benefits of Customer Service Software?

Software 98

Software Tools Customer Service Self Service 98