Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

TechSee

FEBRUARY 5, 2018

Billing disputes remain the most common types of customer service inquiries, and are often extremely nuanced and especially difficult to resolve. According to Oracle , energy providers worldwide spend about $30 billion dollars every year on customer care.

Customer Service 132

Customer Service Call Center Fashion Contact Center 132

SurveySensum

JULY 14, 2020

As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Magellan Solutions

JULY 5, 2021

Eastvantage is a Euro-Filipino outsourcing firm that offers the following service to SMEs: Customer Care Support. However, they actually provide services from different industries like accounting and financial industry. . Until they begin taking partners in different regions in 2016. Eastvantage Business Solutions.

Call Center 40

Call Center Company Omni-Channel e-support 40

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Aimee Lucas.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. Aimee Lucas.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Natalie Petouhof

MAY 9, 2016

When companies put their data in the cloud they are able to aggregate more data in a single location creating convenience for marketing, sales and customer service in a very data-driven world. Mark spoke about his own frustration with the financial institution he banks with and their calls to him about his account.

Conference 40

Conference Report Social Media Case Study 40